Shipping policy
Shipping Policy
This Shipping Policy outlines the terms and conditions under which [Jellydots] (“we”, “us”, or “our”) delivers products to customers (“you” or “your”) through our online store.
1. Shipping Methods and Carriers
We offer domestic shipping via Royal Mail. The specific carrier and service level may vary depending on the destination, package weight, and delivery requirements. You will be notified when your order has been dispatched.
2. Shipping Charges
Shipping charges are calculated based on the best postal option for the number of products purchased and the delivery destination. Rates are automatically determined at checkout based on UK postal code or destination country. By placing an order, you agree to the shipping fees displayed at checkout.
3a. Processing Time (non-personalised / non-limited editions)
Posting is on Mondays (excl. banks holidays), Wednesdays & Fridays only, Processing time may be extended during peak periods or due to unforeseen circumstances.
3b. Processing Time (personalised & limited editions)
Shipping for personalised and limited editions may take up to 10 working days. Processing time may be extended during peak periods or due to unforeseen circumstances.
4. Delivery Timeframes
Estimated delivery timeframes are provided at checkout and may vary based on your chosen method and location. These estimates do not constitute guaranteed delivery dates.
5. Address Accuracy
You are responsible for providing accurate and complete shipping information. We are not liable for delays or losses resulting from incorrect or incomplete addresses.
6. Delivery Issues
If your order is delayed, lost, or arrives damaged, please contact us within seven (7) days of the expected delivery date. We will work with the carrier to resolve the issue and may offer a replacement or refund at our discretion.
7. Changes to This Policy
We reserve the right to update or modify this Shipping Policy at any time without prior notice. Changes will be effective immediately upon posting to our website.
